Got Questions?
We've Got Answers.
Everything you need to know about renting with BB's.
Q: How do I book a rental?
A: Browse our Rentals page, add what you need to your cart, and check out with a 20% booking retainer to request your date. We confirm availability within 24 hours and send your invoice and agreement. Your retainer goes toward your total, and the remaining balance is due 48 hours before pickup.
Q: How far in advance should I book?
A: We recommend booking 2–3 weeks in advance, especially during spring and summer. Weekend inventory moves fast — reach out for last minute availability!
Q: How do I know if my date is available?
A: We confirm availability within 24 hours of your booking. If we can’t confirm your date, your retainer is refunded in full.
Q: Can I add items after booking?
A: Yes — as long as items are available, you can add to your order before the 48-hour payment deadline. Reach out and we'll update your invoice.
Q: What areas do you serve?
A: Roseville, Sacramento, Natomas, Elk Grove, Folsom, Citrus Heights, Rocklin, Lincoln and surrounding areas. Not sure? Just ask!
Q: How does the retainer work?
A: A 20% non-refundable retainer officially holds your date. It is applied toward your total balance — not an extra fee.
Q: When is full payment due?
A: Full balance is due 48 hours before your Friday pickup. Your pickup address is sent once payment is confirmed.
Q: What payment methods do you accept?
A: We accept credit and debit cards via Square. Your invoice includes a secure payment link.
Q: Is the retainer refundable if I cancel?
A: Your 20% booking retainer is non-refundable once your date is confirmed. Your security deposit is separate and fully refundable after your items are returned clean and complete.
Q: When do I pick up and return?
A: Pickup is Friday. Return is Sunday. Exact time windows confirmed in your booking confirmation.
Q: Where do I pick up?
A: We have locations in Natomas and West Roseville. Your exact address is sent with your 48-hour confirmation once full payment is received.
Q: What do I need to bring to pickup?
A: Your booking confirmation and a valid ID. Most setups fit in an SUV or sedan — activity kits fit in a 40-gallon tote.
Q: Can I pick up Saturday instead of Friday?
A: Our standard window is Friday pickup – Sunday return. Reach out when submitting your quote and we'll do our best to accommodate.
Q: How should I return items?
A: Return items clean and in the same condition as pickup. Machines wiped down, all game pieces accounted for, all accessories returned.
Q: Are supply kits included with machine rentals?
A: No — machines and supply kits are priced separately so you only pay for what you need. Bundles include both machines and 30-serving kits.
Q: How do I know which supply kit size to get?
A: Choose based on guest count — Up to 30, 50, 75, or 100 servings. When in doubt size up!
Q: Can I modify the TikTok Fan Favorite bundle?
A: No — it's a pre-set package. For a custom lineup choose our Build Your Own Bundle starting
at $65.
Q: Can I rent tables and chairs without renting anything else?
A: Yes — available as standalone rentals when primary inventory allows. Reach out to check availability.
Q: What is your cancellation policy?
A: The 20% retainer is non-refundable.
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14 or more days before the event: Company may offer a one-time rescheduling credit at its discretion.
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Fewer than 14 days before the event: amounts paid toward rental services may be non-refundable to the extent permitted by law and the booking terms; refundable security deposits will be returned if equipment was never released and no deductible charge arose.
Q: What happens if something is damaged?
A: Normal wear and tear is expected. Damage beyond normal use or missing items are addressed per your rental agreement. Inspect items at pickup and notify us of any pre-existing issues.
Q: What if it rains on my event day?
A: Giant games and activity kits can generally be used in light rain. Games that are made of wood cannot be used outdoors. Electrical equipment (concession machines) should not be used outdoors in wet conditions.
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Weather does not automatically entitle Client to a refund. If equipment cannot be used safely, Company may offer a one-time reschedule at its discretion.
Q: Do I need to sign a rental agreement?
A: Yes — short, straightforward, and signed digitally via SignWell. Sent with your invoice.
Q: Do you offer delivery?
A: Yes — delivery is available for a fee with a minimum order requirement. We are primarily a DIY pickup business which keeps our prices low.
Delivery orders under the minimum can be adjusted by adding items or switching to DIY pickup. We’ll confirm by email.
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Quick Drop (0–5 mi): $45 delivery / $100 minimum
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Standard Drop (6–12 mi): $85 delivery / $150 minimum
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Extended Drop (13–20 mi): $125 delivery / $200 minimum
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Beyond 20 mi: by request, custom quote, $250+ minimum
Delivery fees cover both drop-off and return pickup. Distance is calculated from our nearest pickup location (Natomas or West Roseville), and your exact fee and minimum are confirmed when you book. The delivery fee is paid at checkout with your retainer.
If we can ’t confirm your delivery, your delivery fee is refunded in full.
Delivery windows: Fridays 6:00–7:45 PM and Saturdays 9:30–10:30 AM. We’ll confirm your window and return pickup time by email.
We drop at your garage or just inside the side gate. Anything further is a $35 setup fee. Delivery orders with 10 or more tables and chairs have a $20 furniture handling fee.
Want free DIY pickup instead? Enter your address at checkout, then choose DIY Pickup on the next step.
Q: Why is DIY pickup the default?
A: DIY pickup is how BB's keeps rental prices affordable. You do the setup, you keep the savings — that's the BB's way!