Got Questions?
We've Got Answers.
Everything you need to know about renting with BB's.
Q: How do I book a rental?
A: Head to our Rentals page and browse our full lineup, then fill out our booking form with your event date, contact info, and what you'd like to rent. We confirm availability and send your invoice within 24 hours. A $20 retainer holds your date and goes toward your total.
Q: How far in advance should I book?
A: We recommend booking 2–3 weeks in advance, especially during spring and summer. Weekend inventory moves fast — reach out for last minute availability!
Q: How do I know if my date is available?
A: Fill out our booking form with your event date and we'll confirm availability within 24 hours. Your date is not held until your $20 retainer is paid.
Q: Can I add items after booking?
A: Yes — as long as items are available, you can add to your order before the 48-hour payment deadline. Reach out and we'll update your invoice.
Q: What areas do you serve?
A: Roseville, Sacramento, Natomas, Elk Grove, Folsom, Citrus Heights, Rocklin, Lincoln and surrounding areas. Not sure? Just ask!
Q: How does the retainer work?
A: A $20 non-refundable retainer officially holds your date. It is applied toward your total balance — not an extra fee.
Q: When is full payment due?
A: Full balance is due 48 hours before your Friday pickup. Your pickup address is sent once payment is confirmed.
Q: What payment methods do you accept?
A: We accept credit and debit cards via Square. Your invoice includes a secure payment link.
Q: Is the retainer refundable if I cancel?
A: The $20 retainer is non-refundable as it covers holding your date.
Q: When do I pick up and return?
A: Pickup is Friday. Return is Sunday. Exact time windows confirmed in your booking confirmation.
Q: Where do I pick up?
A: We have locations in Natomas and West Roseville. Your exact address is sent with your 48-hour confirmation once full payment is received.
Q: What do I need to bring to pickup?
A: Your booking confirmation and a valid ID. Most setups fit in an SUV or sedan — activity kits fit in a 40-gallon tote.
Q: Can I pick up Saturday instead of Friday?
A: Our standard window is Friday pickup – Sunday return. Reach out when submitting your quote and we'll do our best to accommodate.
Q: How should I return items?
A: Return items clean and in the same condition as pickup. Machines wiped down, all game pieces accounted for, all accessories returned.
Q: Are supply kits included with machine rentals?
A: No — machines and supply kits are priced separately so you only pay for what you need. Bundles include both machines and 30-serving kits.
Q: How do I know which supply kit size to get?
A: Choose based on guest count — Up to 30, 50, 75, or 100 servings. When in doubt size up!
Q: Can I modify the TikTok Fan Favorite bundle?
A: No — it's a pre-set package. For a custom lineup choose our Build Your Own Bundle starting
at $65.
Q: Can I rent tables and chairs without renting anything else?
A: Yes — available as standalone rentals when primary inventory allows. Reach out to check availability.
Q: What is your cancellation policy?
A: The $20 retainer is non-refundable. [Add your full cancellation policy here]
Q: What happens if something is damaged?
A: Normal wear and tear is expected. Damage beyond normal use or missing items are addressed per your rental agreement. Inspect items at pickup and notify us of any pre-existing issues.
Q: What if it rains on my event day?
A: Yard games and activity kits can generally be used in light rain. Electrical equipment (concession machines) should not be used outdoors in wet conditions. [Add your weather policy here]
Q: Do I need to sign a rental agreement?
A: Yes — short, straightforward, and signed digitally via SignWell. Sent with your invoice.
Q: Do you offer delivery?
A: Yes — delivery is available for a fee with a minimum order requirement. We are primarily a DIY pickup business which keeps our prices low.
Zone 1 (0–5 miles) — $25 delivery / $75 minimum
Zone 2 (6–12 miles) — $40 delivery / $85 minimum
Zone 3 (13–20 miles) — $55 delivery / $100 minimum
Distance is calculated from our nearest pickup location (Natomas or West Roseville). Your exact zone and delivery fee will be confirmed when you book.
Not currently served / by request only
Areas beyond 20 miles from Natomas or West Roseville
Q: Why is DIY pickup the default?
A: DIY pickup is how BB's keeps rental prices affordable. You do the setup, you keep the savings — that's the BB's way!